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Manage your online order

VIEW ORDER
To view your order please click here and login to your account using your username and password. You can reset your password by clicking on the request new password tab at the top of this page by filling in your username or email address details.

Once you are logged into your account you will be able to view the status of your order and also have access to a printable invoice.

AMEND ORDER
To amend your order you will need to contact the Valentine Clays team on 01782 271200 or by emailing sales@valentineclays.co.uk

WHERE IS MY ORDER?

When your order will arrive is dependent on the delivery option you choose when making your purchase. Our Economy Delivery orders will be delivered within 5 Working Days (Mon-Fri), our Over Night Delivery orders will be delivered within 4 Working Days (Mon-Fri), and our Fedex Delivery orders will be delivered within 2 Working Days (Mon-Fri).

You will receive an email to inform you of your order being dispatched along with a confirmation delivery date. If you wish to change the delivery date you will need to respond to the email on the same day for delivery to be amended. The information will also be shown on your online account in the order status section.


CAN I CANCEL MY ORDER?

To cancel your order you will need to contact the Valentine Clays Team on 01782 271200 within 24 hours to avoid the order being shipped quoting your name and order number. 

RETURNS
We will accept products back for exchange or a full refund as long as it is in its original packaging that hasn’t been opened, receipt and the product itself is unused. We cannot refund postage and should it be necessary to return goods this can be arrange with our haulage company at an additional cost. 

Before returning any goods a request should be made in writing to sales@valentineclays.co.uk stating the order/invoice number, the quantity and description of the goods and the reason for the proposed return. No shipment should be made until written authorisation is received.    

Please make sure that any items that are being returned are done so within 21 days of receipt.

If you are unsure when placing your order on what to purchase please feel free to call our technical team on 01782 271200 who will be more than happy to discuss your requirements.